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Delivery Information

How long will delivery take?

The majority of items take 10 working days to make and deliver to you. 

Some items are in stock and can be delivered within 48 hours.  A few items such as full eternity rings can take approximately 3 weeks.

If you need your order for a specific date, let us know and we'll do everything we can to have your order ready on time. 

If your delivery address is outside the UK but within Europe, we use either 'Royal Mail International Signed For', or a TNT courier. Please allow for a few extra days delivery time compared to the delivery dates shown on our website if you do live outside the UK.

If your delivery address is outside Europe, we use TNT courier in almost all cases. The delivery time once dispatched varies from country to country, so please allow for a few extra days delivery time compared to the delivery dates shown on our website.

PLEASE NOTE
Orders delivered outside of Europe may be subject to import duties and taxes on arrival.

 

How do I know when my item will be delivered?

Most items will be delivered in approximately 10 days, a few items (including most full eternity rings) will take 3 weeks. 

We will email you once your item has been dispatched so you will know when it's on its way to you. In most cases you can expect to receive your order the day after we dispatch it.

 

How will my jewellery by delivered?

We use 'Royal Mail Special Delivery' within the UK (9am to 1pm delivery), and 'Royal Mail International Signed For' or TNT Express for deliveries outside the UK.

The packaging is completely discrete and will not give anything away. The package just states 'Dai Tien' as the sender and the contents are not identifiable in any way.

Please note, delivery is free within the UK and Europe (£40 outside of Europe) and your item will be fully insured and tracked during transit.

PLEASE NOTE

We do not deliver to PO BOX addresses or shipping agents' addresses.

 

If you are out or unable to answer the door

Royal Mail will leave a card and the package can be collected from your local Post Office or a re-delivery arranged with Royal Mail.

We will email you usually between 5-7pm the day your item is sent, so you know to expect your delivery the next day.